International Container Terminal Services’ (ICTSI) flagship operation, Manila International Container Terminal (MICT), has implemented a new workforce management system to improve manpower deployment.
The new Microster Workforce Management Solution aims at optimizing “employee rostering”, enhancing the workforce environment, and improving management’s decision-making abilities.
ICTSI says Microster has advanced capabilities such as accessing self-service information, including manning schedules, and the use of interactive voice response when outside the terminal to update personnel work status.
